CANCELLATION BY THE CLIENT
Any cancellation of a booking by a Client must be delivered to En Root Travel, LLC. in writing (e-mail). Deposits, full payments, and payment plans are NON-REFUNDABLE and NON-TRANSFERABLE between persons.
It is recommended that En Root Travel, LLC. clients purchase trip cancellation insurance/coverage from a third party. Any and all refunds due to trip cancellation will be made from the Client’s third party agreement and En Root Travel is not liable or responsible.
En Root Travel is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the canceled booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.
CANCELLATION OF A TRIP BY EN ROOT TRAVEL, LLC.
En Root Travel, LLC. holds the right to cancel or reschedule a booking of any trip, in accordance with these Terms, due to reasons of ‘Force Majeure’, which shall be defined as necessity, unusual or unforeseen circumstances outside of the reasonable control of En Root Travel. When a trip is canceled by En Root Travel before the agreed date of departure for reasons not arising from the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of:
(i) accepting from En Root Travel an alternate date for the same trip.
(ii) accepting from En Root Travel a substitute trip of equivalent value, where such substitute is reasonably available;
(iii) accepting from En Root Travel a refund of the trip purchase price.
UNUSED SERVICES
En Root Travel shall not offer or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of En Root Travel, which shall include any termination of the Client’s participation in the trip due to the Client’s own fault, negligence or breach of these Terms.